Our website address is https://masaison.com.
The privacy policy is current as of 25/02/2022.
The purpose of the confidentiality policy is to detail the processing of data of users who use Masaison's services. It describes how Masaison uses and protects your personal data.
By using the site, users accept this privacy policy.
What kind of data do we collect?
When you make a purchase or create a customer account on our site, as part of our buying and selling process, we collect the personal information you provide to us that is necessary to prepare and deliver your package, such as your name, address and e-mail address, postal address and telephone number.
This order data is passed on to our logistics service providers who prepare and transport the parcel to you. They have absolutely no right to use your data for anything other than processing your order and must delete this data from their computer system after processing. If you choose to have your order delivered outside Europe, your details, such as your postal address, are necessarily passed on to the logistics services of the carrier who will deliver to you in that country.
When you browse our site, we automatically receive the Internet Protocol address (IP address) of your computer, which enables us to obtain more details about the browser and operating system you are using. In addition, data may be stored in or retrieved from your browser, usually in the form of cookies. They gather information about you, your preferences or your device and browser. They are generally set in response to actions you have taken which constitute a request for services (e.g. ordering).
Emails :
If you have decided to follow Masaison news by email (via the form on our site or by ticking the corresponding box in the purchase path), we use your email address to send you Masaison news (new products, events, talks organised by Masaison, etc.) or to send you information relating to your purchase or browsing history on our site. Please note that if you no longer wish to receive these emails, you can unsubscribe at any time by contacting us at equipe@masaison.com takes effect immediately.
Audience measurement :
We use audience analysis tools (such as Google Analytics) to help us better understand the activity on our site, how you react and to improve the performance of our site so that it corresponds as closely as possible to your uses. To this end, we provide these tools with data on your browsing history on our site and information on products ordered. All data handled for statistical purposes outside Europe is completely anonymised.
Product Reviews :
Your email address, surname, first name and order reference are sent to our partner, who will send you a feedback form by email. Your email address is not published on our site when your review is published. This data is not passed on to any other company and is only used to evaluate your experience with our products.
Do we use cookies?
Our company uses cookies, which record certain information stored in the memory of your hard disk. Cookies are used to improve access to our site and to identify regular visitors.
When you browse our site or place an order, data may be stored in or retrieved from your browser, generally in the form of cookies. A cookie is a small text file saved by the browser on your computer, tablet or smartphone, which is used to store user data in order to make browsing easier and to enable certain other functions.
We use cookies for the proper operation of our site. Most of these cookies cannot be deactivated in our systems. They enable us to remember the information you enter in the forms on our site so that you do not have to re-enter it each time you use the site, and also to manage and secure access to your account or shopping basket.
We also use third-party cookies placed by our partners. These third-party cookies are managed directly by the companies issuing them, which must also comply with data protection regulations.
- audience measurement cookies: to assess site traffic (number of visits, pages viewed, shopping basket abandonment, etc.) and improve our performance
- advertising cookies: to provide you with advertising content in line with your interest in Masaison's brand, products and values.
Opposing cookies :
You can configure your browser so that you are informed of the existence of these cookies or block them. If you choose to block these cookies, certain functions of our site may be affected (such as keeping items in your shopping basket). If you wish to delete cookies from your web browser, you can follow the instructions below:
Chrome :
http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox :
Internet Explorer :
http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari :
Most of these cookies expire when you end your visit to our sites. Others have a longer lifespan, not exceeding 12 months, in accordance with current regulations. However, some cookies do not require consent (i.e. those that last longer than 12 months).
You can also block third-party cookies:
- For more information, click here: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
- If you no longer wish to see our advertisements on social networks, we advise you to go to the "settings" section and then "advertising preferences".
- There are also opt-out platforms for advertising cookies, such as http://optout.networkadvertising.org/ or http://www.youronlinechoices.com/ or via the blue AdChoices icon
- More information about Google cookies: https://policies.google.com/privacy
How long are your details kept?
The length of time we keep personal data depends on our business needs and our legal obligations.
In connection with the purchase of products, we retain your data for as long as it is necessary for the purposes for which it was collected (e.g. management of the commercial relationship between you and us), and for any other related purposes such as monitoring our stocks, while complying with the applicable legislation on data security and retention.
If you agree to receive emails from Masaison, your data will be kept until you request unsubscription or deletion of your personal data, or after a certain period of inactivity (for a maximum of 3 years from the last contact (e.g. click on one of our emails).
If a customer account is created, the data will be kept until you send us a request to delete it or after a period of inactivity on your part (for a maximum of 3 years from the end of the commercial relationship (e.g. last order) or last contact (e.g. click in one of our emails).
When you contact us to obtain information about our products or our brand, or when you apply for a job, the data is kept for 3 years from the date of collection or the last contact on your initiative.
How to obtain your consent
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for delivery or return a purchase, we assume that you consent to the collection and use of your information for that purpose only.
If we ask you to provide us with your personal information for any other reason, for example for marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to refuse.
How can I withdraw my consent?
If, after having given us your consent, you change your mind and no longer consent to our contacting you, collecting your information or disclosing it, you may notify us by contacting us at equipe@masaison.com.
By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor in your care to use this website.
Will the data collected about me be sold or disclosed to third parties?
The company is the sole owner of the information collected on this site. The information collected in this way will not be sold to another company without your consent, apart from what is necessary to respond to a request or a transaction.
We have taken the necessary precautions to comply with the General Data Protection Regulation (GDPR). Personally identifiable information will not be transferred to third parties, with the exception of third parties who enable the company to operate this site, or carry out its business. Third parties agree to keep this information confidential.
In addition, we will share information necessary to investigate or prevent illegal activities or situations involving potential threats to the physical safety of individuals. More generally, we will share information where we are required to do so by law or if you breach our terms and conditions.
As explained above, your information may be communicated to trusted third parties who assist us in the administration and operation of our site, provided that these partners undertake to keep this information confidential. And only data that cannot be used to identify you directly (e.g. cookies) may be passed on to our partners for marketing or advertising purposes. You may, of course, decide to object to this.
How is the security of my personal data safeguarded?
The site uses security measures to protect the personal information you send us.
Sensitive information transmitted online is protected by state-of-the-art encryption. Our shop is hosted on Worldpress. They provide us with the online e-commerce platform that enables us to sell our services and products to you.
Your data is stored in the Worldpress data storage system and databases. Your data is stored on a secure server protected by a firewall.
The company also puts in place safeguards for offline information. The servers hosting this data are stored in a secure environment.
With the exception of employees who need access to this data (billing, prospecting, customer service), no one has access to this personally identifiable information.
To protect your personal data, we take reasonable precautions and follow industry best practice to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using the Secure Socket Layer (SSL) protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or method of electronic storage is 100% secure, we follow all the requirements of the PCI-DSS standard and implement additional standards generally recognised by the industry.
Finally, we recommend that you adopt the following security measures to improve your security on the Internet:
- When you create an account, use at least 8 characters for your password, mixing letters (upper and lower case) and numbers. Do not use your name or other personal details that can be easily obtained.
- Keep your passwords confidential and avoid using the same password for several accounts
Payment
If you make your purchase through a direct payment gateway, Worldpress will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained as long as necessary to complete your order. Once your order has been finalised, the information relating to the purchase transaction is deleted.
All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the result of a joint effort by companies such as Visa, MasterCard, American Express and Discover.
The requirements of the PCI-DSS standard ensure the secure processing of credit card data by our shop and its service providers.
For more information, please consult the Worldpress Terms of Use.
Services provided by third parties
In general, the third party suppliers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.
However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.
With regard to these suppliers, we recommend that you read their privacy policies carefully so that you can understand how they will handle your personal information.
It is important to remember that some suppliers may be located, or have facilities located, in a jurisdiction other than yours or ours. Therefore, if you decide to proceed with a transaction that requires the services of a third-party supplier, your information may be governed by the laws of the jurisdiction in which that supplier is located or the jurisdiction in which its facilities are located.
Once you leave our shop site or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or by the General Terms and Conditions of Sale and Use of our website.
You may leave our website by clicking on certain links on our site. We accept no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.
What are my rights?
Please note that you have a number of rights, listed below:
The right of access If the user so requests, the company will provide them with a copy of their personal data;
The right to object Data protection: users have the right to object to their personal data being processed by the company.
The right to restrict processing Data protection: users have the right to ask the company to limit the processing of their personal data, in particular if they object to such processing, contest the accuracy of the data or believe that its use is unlawful.
The right to data portability The user may, under certain conditions, request to receive all of his or her personal data in order to transfer it to another data controller, without the company being able to object.
The right of rectification Data protection: users may ask the company to rectify any personal data they have provided.
The right to be forgotten Under certain conditions, users have the right to obtain that the company erases certain personal data concerning them as soon as possible. The right to be forgotten may only be obtained in certain cases, and in particular for reasons of public interest, for archival purposes or to comply with legal obligations governing the processing of personal data by the company.
Provided they can prove their identity, users can exercise their right to contact the company as follows: By e-mail to the following address: equipe@masaison.com
The company undertakes to respect the instructions given by any user relating to the conservation, deletion and communication of his/her personal data after his/her death. In the absence of a directive from the user, the company will comply with requests from heirs as set out in the applicable provisions of the French Data Protection Act.
Failing this, any complaints regarding the processing of your personal data may be addressed to the Commission Nationale de l'Informatique et des Libertés at the following address: 3 Place de Fontenoy - TSA 80715 - 75334 Paris Cedex.
Changes to this privacy policy
We reserve the right to change this privacy policy at any time, so please check back frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make any changes to the content of this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If our shop is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
QUESTIONS AND CONTACT DETAILS
In accordance with the General Data Protection Regulation (GDPR), if you would like to: access, correct, amend, limit, challenge the accuracy of, delete any personal information we hold about you, lodge a complaint, object to processing, unsubscribe from our emails, exercise your right to transparency and portability of your personal data, or if you would simply like more information on any of these matters, please contact our Privacy Standards Officer at equipe@masaison.com. To exercise these rights, all you need to do is provide us with your surname, first name, address, email address and proof of identity.
